America’s health care system is ailing.
... Our cost of care is spiraling
... Our medical infrastructure is overloaded
... Our professional care-givers suffer from complexity and exhaustion
... Patient satisfaction is low.
What to do?
HELP IS HERE!
introducing
POP!TM
Patient Oriented PerformanceTM
Focus on Patient Care -
from Curbside to Bedside
Leave The Healing To The Healers and Get Out Of Their Way
At LeaderFuelNow we leave the healing to the healers.
Instead, we help the healers by curing the organizational ills around them –
the organizational ills that slow them down, foul them up, drive them crazy.
How We Do It
We use a sophisticated and proprietary diagnostic framework called
the LFN Business Balance Gauge, or LFN BBG.
Using this remarkable gauge, we identify and remove impediments to success –
for both your people and your processes.
We free your professionals so that every ounce of their energy is free to
focus on serving patients and their loved ones.
Our Approach
We call this approach POP!TM – Patient Oriented PerformanceTM.
POP!TM is an initiative, not a band-aid.
It’s a diagnotics-based program in which we help change attitudes, work processes and accountabilities.
The goal?
To see that every fiber of a health care organization’s being is focused on only one thing --
patient care, from curbside to bedside.
Outcomes
The outcomes of a POP!TM initiative are huge. They include things like
▪ dramatically improved teamwork
▪ significant gains in productivity
▪ transformed patient satisfaction measurements
Our Unique Perspective
LeaderFuelNow has a unique understanding of what makes health care providers
successful in patients’ eyes.
Did you know that:
1. It is NOT about the bottom line or new technology or nicely appointed rooms.
2. It IS about the emotional needs of patients and their loved ones.
Surprised?
You shouldn’t be.
People issues trump technology issues every time.
So please excuse us if we ask you one question:
WHAT ARE YOU DOING ABOUT IT?
For information, contact us.
We'll help you become a healthcare leader in Patient Delight.
A Recent Report …
… concluded that “soft” issues were more
than THREE TIMES AS IMPORTANT TO
PATIENT EXPERIENCE as “hard” factors.
In other words, things like “staff worked together,”
“nurses kept me informed” and “staff addressed
my emotional needs” trump things like wait time,
availability of new technology, and physician skill
What’s more, the soft factors trump the hard factors
EVERY TIME.
So here’s the unvarnished truth:
▪ “hard” factors are things patient expect
i.e., I expect a good doctor
▪ “soft” factors are what distinguish you as Patient-Oriented Performers (POP’ers)
i.e. I was overwhelmed by how much everything
and everyone was concernedwith meeting my needs
|