Unique adaptable and rotating survey.
Extreme ease for users.
Low cost.
What’s not to love?
Do you want real-time feedback from customers?
Looking to capture true insight from employees?
Need an early alert system to forewarn you of developing problems?
The Current Metrics Mess
Metrics are critical to the success of all organizations these days.
We all have at least some.
But many of us have so many we’re drowning in them.
Or they don’t tell us what we really need to know.
Or they're disconnected, discombumulated and unintelligible.
Unfortunately, experience shows that the majority of the metrics used in organizations miss the mark, capture the wrong data, or are too confusing or to be useful. Any way you slice it, it means we’re spending a lot of time, money and effort gathering data that isn’t very helpful.
Want to change all that?
Want metrics that help you target the right solutions?
Want metrics that help you make the right decisions?
Want metrics that are clear, logical and drill beneath surface symptoms?
iNTouch Success Center:
Turning The Mess Into Meaningful Metrics
If so, contact us!
We have the answer: a unique, systematic process we refer to as the iNTouch Success Center.
We get you “in touch” with your user’s true experience, reactions and decisions.
We do that with a powerful computer program that was purposely built to be uniquely adaptable and avoid “canned” surveys and input. What’s more, we've recently added the piece de resistance that makes the iNTouch Success Center so incredibly valuable: a layer of flexible, adaptable, customizable reporting that no one else can match.
The bottom line with iNTouch Success Center:
1. measurements that are adapted and rotated so they provide real insight
2. metrics that MEAN something to your future profitability
3. information that helps you manage your operations to avoid crises as well as to fix them
For more information, please contact us.
We’d love to chat with you!
SUMMARY
iNTouch Success Center
The Keys: Customizable Questions Combined With Ease for the User at Low Cost
It’s as easy as 1, 2, 3
1. After an experience, your user calls a toll-free number
2. User enters an assigned code
3. User completes a short survey that you can view online.
That’s it!
Then YOU get:
§ real-time feedback
§
The SMARTTLOGIC™ factor
more than just a survey
SMARTLOGIC is more than a mere “survey.” Do all of your customers have the exact same experience each time they visit? Do all of your employees need to answer the exact same questions?
For many organizations, the answer is “no.”
SMARTLOGIC™ automatically adjusts the survey to meet the changing experience of the person answering the survey. “Canned surveys” restrict feedback and limit information. But SMARTLOGIC™ broadens the information you get and expands the value of it in your business decisions.
Here are just a few of the highlights of SMARTLOGIC™:
§ Adaptable “drilldown” question
§ Rotating questions
§ Customer / employee loyalty marketing
§ Reporting ACTIONABLE information to the RIGHT people
Report Engine Features
§ Multiple Report Formats (columns, trends, bar)
§ Hierarchical Reports (from company-wide overviews to individual incidents / employees)
§ Customizable Reports
§ Criteria / Filtering Ability (additional filters can be added at your discretion)
§ Sorting (set sorts on the columns of your choice)
§ Report Output (HTML, PDF, CSV, XML)
§ Delivery Options (web or email sent daily, weekly or monthly)